Workshop Management Training Program
For the Automotive, Agricultural Machinery, Technology and Investment Equipment Sectors
Effective workshop management is the backbone of high-performing aftersales operations. Our Workshop Management Training Program is designed to build the capabilities of workshop managers, service advisors, foremen, and service engineers – empowering them to drive performance, improve customer satisfaction, and contribute to your business goals.
What Is Workshop Management?
Workshop management involves the planning, organizing, and supervision of all workshop activities to ensure:
- Efficient workflow
- High-quality service delivery
- On-time job completion
It includes everything from scheduling jobs and assigning tasks, to managing inventory, ensuring safety, tracking performance, and communicating with customers.
At the heart of workshop management is people.
A strong manager supports their team, ensures access to tools and information, and keeps communication flowing – from shop floor to customer desk.
Why Invest in Workshop Manager Development?
Improving workshop management delivers measurable business benefits:
- Fewer delays and reworks
- Better cost control
- Higher first-time-right rate
- Improved safety and compliance
- Increased customer loyalty
- Stronger profitability and service reputation
“Would you like to refresh your workshop manager’s capabilities?”
Let’s talk about how this program can help your team operate at their full potential.
Tailored to Your Sector’s Realities
This 2-day training is specifically developed for:
- Automotive
- Agricultural machinery
- Investment equipment sectors
It’s designed to address the practical needs of today’s aftersales environments by focusing on KPI-based management, motivation, and continuous performance improvement.
Program Outcomes
Participants will learn to:
- Align workshop operations with dealer strategic goals
- Analyze service capacity and identify waste
- Apply customer-focused and operation-focused KPIs
- Implement performance monitoring and staff evaluation
- Drive improvements through measurable actions
Our training helps your team become results-oriented leaders – focused on customer satisfaction, quality, and business growth.
Course Content Highlights
- Strategic importance of aftersales
- Role of service managers in dealer success
- Internal workshop operations and process flow
- Capacity planning and service optimization
- KPI-based performance management
- Staff performance tracking and improvement
- Identifying waste and cost inefficiencies
- Setting and monitoring KPI targets
Get Started: Learning Needs Analysis (LNA)
Not sure where to begin? We offer support with a Learning Needs Analysis (LNA) to assess your team’s current skills and define the expected outcomes.
Ask our consultants to help you determine what learning format suits you best and how to tailor the training to your exact requirements.
Frequently Asked Questions (FAQs)
- Who is this Workshop Management Training Program designed for?
This program is ideal for workshop managers, service advisors, foremen, and service engineers working in automotive, agricultural machinery, technology, and investment equipment sectors. - What are the main benefits of attending this training?
Participants gain practical skills to improve workflow efficiency, customer satisfaction, and team performance – ultimately contributing to better cost control, higher service quality, and increased profitability. - How long is the training, and what format does it follow?
The training is delivered over 2 days and combines interactive discussions, case studies, and practical exercises tailored to real workshop challenges. - Can the program be customized to fit our specific workshop environment?
Yes, the program can be tailored to reflect your business goals, current operations, and team structure. We offer a Learning Needs Analysis (LNA) to ensure relevance and impact. - What are the key topics covered in the course?
The training covers capacity planning, KPI-based performance management, identifying waste, staff development, and aligning workshop goals with overall dealer strategy. - How does this training support long-term improvement?
Participants leave with tools and techniques they can immediately apply, along with a mindset focused on continuous improvement, leadership, and accountability. - How do we get started or request more information?
You can call us at +359 89 8525025 or complete our online inquiry form. Our advisors will help you assess your needs and propose a tailored training approach
Call us today at +359 89 8525025 to speak with a program advisor or complete our quick inquiry form and we’ll be in touch shortly.
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