After Sales Profitability Training Program

Is your aftersales department operating at its full profit potential?
Unlock hidden revenue, streamline operations, and drive measurable financial results with our expert-led Dealer Aftersales Profitability Program.

From Insights to Action: Transform Your KPIs

• Identify and measure high-impact KPIs
• Discover root causes of underperformance
• Implement process improvements that stick

Customize the Learning to Your Business Needs

Choose a learning format that works for your team – or consult with one of our expert advisors to find the best fit. Implement learning needs analysis (LNA) to the dealer management in prior or understand how to conduct it. Specify the skills expected and desired behaviours to be demonstrated after the training. We work closely with you to identify the fields, processes, or teams that need improvement. Whether it’s service retention, warehouse optimization, or team development – we’ll tailor our approach to your goals.

Need help identifying what’s holding your profitability back?
Speak to one of our consultants for an Aftersales Efficiency Review.

Roles we work with include:

• Aftersales Managers
• Warehouse Managers
• Dealer Managers
• Business Owners and Principals

Frequently Asked Questions (FAQs)

1. Who is this After Sales Profitability Training Program for?

This program is designed for professionals working in aftersales roles within the automotive, agricultural machinery, technology, and investment equipment sectors. Typical participants include Aftersales Managers, Warehouse Managers, Dealer Managers, Business Owners, and Dealer Principals.

2. What will I gain from attending this program?

You’ll develop the ability to interpret key financial documents in the aftersales context, classify and control costs effectively, and design KPI-driven dashboards to improve performance in workshops and warehouses. The program provides tools to turn insights into action and boost your aftersales profitability.

3. How long is the program and what’s the format?

The core program runs over two days and combines practical, hands-on learning with strategic thinking. We also offer customizable formats, including learning needs analysis (LNA) prior to training to ensure alignment with your specific goals.

4. What makes this program different from other aftersales trainings?

Unlike generic business courses, this program is tailored specifically for service and parts operations. It focuses on the direct application of financial and performance concepts to real-world dealer environments, using industry benchmarks and implementation tools.

5. Can the content be customized to our dealership’s needs?

Absolutely. We work closely with you to identify your dealership’s unique challenges and tailor the program accordingly – whether you’re focusing on service retention, warehouse efficiency, or team performance.

6. Do I need a finance background to benefit from the training?

No prior finance experience is required. The program demystifies financial concepts, making them relevant and actionable for aftersales professionals through clear examples and practical applications.

7. How can I find out if this program is right for my team?

Contact us to schedule an Aftersales Efficiency Review with one of our consultants. We’ll help you identify profit gaps and recommend a training approach that aligns with your goals.