21st Century Nonverbal Communication Skills Training Program
Discover the Unspoken Edge in Modern Business Communication
In today’s fast-paced digital world, communication is more than just words. Nonverbal communication – body language, tone of voice, facial expressions – plays a vital role in how we perceive and influence others. Yet, despite its importance, few professionals are trained to recognize or use these signals effectively.
Our 21st Century Nonverbal Communication Skills program equips your people with practical tools to “read” and regulate nonverbal signals with ease – even in the increasingly virtual workplace.
Why Nonverbal Communication Matters
93% of what we understand in a conversation comes from nonverbal cues (Albert Mehrabian, 1971).
Learning to recognize these signals, both in others and in ourselves, can profoundly improve clarity, collaboration, and trust.
However, most people lack the training or structured practice to use this skill effectively in real-time, especially in professional settings.
Two Sides of the Skillset
1. Interpreting Others
Understanding subtle nonverbal cues helps employees make better judgments, navigate team dynamics, and detect hidden emotions in conversations – crucial for leadership, HR, sales, and client-facing roles.
2. Self-Awareness & Control
Learning how to manage your own nonverbal language builds confidence, credibility, and clarity – especially important in leadership and remote team communication.
When Should You Start?
Nonverbal awareness begins in childhood – but unless curiosity or formal learning continues, the skill can remain underdeveloped. Whether your team is already observant or just starting out, structured training is a valuable next step.
Find out where your managers and employees are today – and help them go further.
What’s Changed in the 21st Century?
Today, communication is predominantly digital.
Emails, messages, and video calls now replace many face-to-face interactions. This creates new challenges:
- How do we convey warmth and trust over a screen?
- What does confident leadership “look” like in a digital meeting?
- How can we build culture and rapport remotely?
This program addresses the new norms and equips your team with the nonverbal skills they need in a virtual-first world.
How to Get Started
Choose a Format
Select from our learning options. Need help choosing? Just ask.
Run a Learning Needs Analysis (LNA)
We’ll help you assess your team’s current capabilities and define the behaviours and skills you want to see post-training.
Course Overview
One-Day Development Program
Ideal for: Managers, team leads, HR professionals, and digital environment users.
Focus Areas:
- Understanding Body Language: The Basics
- What You Understand When You Observe
- What You Understand When You Listen
- Means of Expression in a Digital Environment
- Creating a Common Language in the Organization
- The Internal Customer Concept in the Digital Age
- Effective Digital Meetings
- Combining Communication Channels Smartly
- What Leadership Looks Like Online
- Building Digital Organizational Culture
- Fostering Trust, Safety & Vulnerability Remotely
Frequently Asked Questions
- Who is this training program suitable for?
This program is ideal for managers, team leads, HR professionals, and anyone who communicates in digital or hybrid environments. It’s especially useful for client-facing roles, remote team leaders, and people managers. - What specific skills will participants gain?
Participants will learn how to accurately interpret body language, tone of voice, and facial expressions – both in-person and virtually. They’ll also develop greater awareness and control over their own nonverbal cues to enhance trust, clarity, and impact. - How is this program different from traditional communication training?
Unlike general communication programs that focus on what to say, this training emphasizes how it’s said – nonverbally. It covers modern challenges like video call dynamics, digital tone, and remote relationship building, making it highly relevant for today’s workplace. - Is the training relevant for fully remote or hybrid teams?
Yes. The course is designed with a digital-first mindset, offering practical tools for video meetings, messaging platforms, and online collaboration. It helps teams build culture and trust even when working apart. - How long is the training, and can it be customized?
The standard format is a one-day development program. However, it can be tailored based on your team’s needs following a Learning Needs Analysis (LNA), which we can facilitate for you. - What outcomes can we expect after the training?
You can expect improved interpersonal understanding, more effective in-person and virtual communication, stronger leadership presence, and greater team cohesion – especially across remote or cross-functional teams. - How do we get started?
You can begin by contacting us for a Learning Needs Analysis or to discuss the most suitable format for your team. Just call +359 89 8525025 or submit an enquiry form – we’ll guide you from there.
Call us at +359 89 8525025 to speak with a program advisor or submit an enquiry form and we’ll get back to you within the next working day.
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